we can assist only with setting up your new reservations and with questions regarding a Misión del Sol reservation CuernavacaInfo has made for you. We cannot answer questions about other reservations. We do not offer travel agent discounts. CuernavacaInfo's number in the U.S. is 1-866-461-0724 weekdays from 8 am to 5 pm and most weekends.
Q. How much is private airport transportation from Mexico City?
A. A private driver can pick you up or deliver you to the airport, rates begin at US$130 one way for up to 4 persons. The drive is about an hour and 45 minutes.
Q. Are there travel options other than utilizing the Spa's airport pick up service?
A. Yes, the bus line is Pullman de Morelos and it offers frequent non-stop buses to and from Cuernavaca. Upon arrival at the Mexico City airport you can purchase your bus ticket after you clear immigration and customs. The ticket booth is on the second floor of the International Terminal, near the food court type restaurants. Tickets are about 125 pesos (approximately US$12).
From the Cuernavaca Camino de la Selva bus station you will take a taxi to the spa, about a 15 minute ride. The taxi cost will be around 60 pesos per cab.
Q. Are there hairdryers in the room?
A. No, you will need to bring your own.
Q. Are there irons and ironing boards available?
A. No, not in the rooms and not on loan. But an ironing service is available.
Q. Are there bathrobes in the room?
A. Robes are provided in the room for your use at the spa.
Q. Are there in-room safes?
A. Yes.
Q. Do the rooms have bathtubs and showers?
A. Most rooms have only showers, a few offer bathtubs.
Q. Will I need an adapter to plug in my cell phone recharger or other electrical device?
A. An adapter should not be needed. Electrical current in Mexico is the same as in the USA and Canada.
Q. What are checkin and checkout times?
A. Checkin is 3 pm and checkout is 12 noon.
Q. Is there a money exchange service at the spa?
A. Yes, and you can also exchange money at the Mexico City airport and at Casa de Cambios around Cuernavaca.
Q. What is the temperature?
A. Year-round temperatures average a balmy 75 degrees Fahrenheit. Year round the days usually are in the 80's with nights cooling to the 50's or 60's.
Q. What is the altitude at the Spa?
A. About 5000 feet.
Q. Will my cell phone work at the spa?
A. The spa has cellular reception.
Q. Can I used my laptop at the spa?
A. The spa does not have wireless service, however is has a Business center with computers with internet access. Daily use fee applies.
Q. When do I schedule my treatments?
A. We can schedule these in advance of your arrival, if preferred.
Q. What are the restaurant hours?
A. The Spa Restaurant is open daily for breakfast from 7:30 am until 12:00 noon.
Lunch is offered from 13:00 until 16:00hrs and dinner is from 18:30 untill 23:30hrs.
The varied menu includes many healthy vegetarian options as well as chicken, fish and seafood. No red meat is served.
Q. Is alcohol available?
A. Yes, for an additional charge.
Q. What is the address of the spa?
A.
Av. Gral. Diego Díaz González 31
Colonia Parres
62550 Cuernavaca, Morelos, México
Q. What is the cancellation policy?
A. The spa resort requires 2 days notice of cancellation or you will be charged for one night.
